Hilfe-Center

If your order hasn’t shipped yet, contact us as soon as possible and we’ll do our best to adjust or cancel it. Once it’s left the warehouse we can no longer make changes, but our return policy still applies.

Use the tracking link from your shipping confirmation email, or contact us with your order number and we’ll look it up for you.

Delivery usually takes 2–5 working days in Portugal, 3–7 in Spain and 3–5 in the other EU countries we deliver to. You’ll get a tracking link by email as soon as your order leaves the warehouse.

We deliver to the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. If your country isn’t on the list yet, reach out and we’ll let you know when it’s available.

Shipping cost is calculated at checkout based on your location and order size. We regularly run free-shipping thresholds — the current one is shown in the cart.

Sealed, unopened products in their original packaging can be returned within 14 days of receiving your order, as set out in our returns policy. If something arrived damaged or incorrect, contact us with a photo and we’ll sort it out at no cost to you.

Sorry about that. Contact us with your order number and a photo of the damage — TuttiBear covers the cost and arranges collection or a replacement.

A subscription ships your chosen gummies automatically at the interval you pick, at a discounted price versus one-time purchase. You can skip, pause or change your next order any time from your account.

Yes, there’s no minimum commitment — you can pause or cancel your subscription at any time from your account, with no cancellation fee.

Yes — you can swap products, change quantities or update your delivery frequency from your account before each renewal.

Yes — every formula is designed to be taken as part of a normal daily routine, at the dose listed on the product page and pack. As with any supplement, check with a healthcare professional if you’re pregnant, nursing, on medication or managing a health condition.

Most of our gummies are made with a plant-based, pectin-based base rather than gelatin. Each product page lists the exact formula and allergen information — check there before ordering if this matters to you.

Our gummies are formulated to keep added sugar low while still tasting good — exact nutrition information is listed on every product page.

Every product page includes a full ingredient and dosage breakdown. You can also browse our ingredient guides for a plain-language explanation of what each ingredient does.

Yes — many customers combine two or three formulas around a specific goal. Our quiz and pack builder can help you put together a routine, and the ingredient guides flag anything worth knowing about combining formulas.