If you need to return or exchange a product purchased from Tutti Bear, please follow the steps below to ensure the process is completed efficiently and hassle-free:
Step 1: Complete the Return/Exchange Form
Use the Return/Exchange Form that was included with your order. Clearly state the reasons for the return or exchange and send it to the following address:
DAT NOW, Unipessoal Lda
Rua Principal, 563
4505-645 Sanguedo, Aveiro, Portugal
Step 2: Return or Exchange in Store
You can visit the Tutti Bear Boutique to process your return or exchange directly. Please remember to bring your proof of purchase (invoice) and the completed Return/Exchange Form.
Step 3: Home Pick-Up for Returns
For your convenience, we offer a home pick-up option for items you wish to return. To schedule a pick-up, contact us at hello@tuttibear.com or call 912 381 147.
Conditions for Returns/Exchanges
- Returns or exchanges must be requested within 30 days of product delivery.
- Items must be in perfect condition: intact, complete, and in their original packaging.
- Proof of purchase (receipt or invoice) is required at the time of return.
- Returns will only be accepted in cases of shipping errors or defective products.
Frequently Asked Questions
Where can I return or exchange a product?
You can return or exchange items at the Tutti Bear Boutique or conveniently from your home by scheduling a pick-up.
What do I need to return or exchange a product?
You will need your proof of purchase and the completed Return/Exchange Form, and the product must be in its original condition as received.
For any questions or additional support, feel free to reach out to us at hello@tuttibear.com.