Effective Date: 01 January 2025
Last Updated: 01 January 2025
These Terms & Conditions (“Terms”) govern your use of the Tuttibear online store located at tuttibear.com and your purchase of products from us. By accessing the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
Tuttibear is a consumer brand operated by DAT SUPPLY LTD. All orders are processed and fulfilled by Sublime e Otimista – Unipessoal Lda in Portugal.
1. Company Information
Brand Owner & Operator:
DAT SUPPLY LTD
United Kingdom
Order Fulfillment & Logistics:
Sublime e Otimista – Unipessoal Lda
Avenida Doutor Fernando Raimundo Rodrigues, Nº 1525
3885-412 Esmoriz, Ovar, Aveiro, Portugal
NIF: 518587649
Throughout these Terms, “we”, “us”, and “our” refer to Tuttibear.
2. Use of the Website
You may use the website only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the site for fraudulent purposes
- Interfere with site security or functionality
- Attempt to access unauthorized areas or servers
- Copy, reproduce, or exploit any part of the website without permission
3. Product Information
We aim to present accurate product descriptions, ingredients, and images. However:
- Colours, shapes, and packaging may vary slightly
- Errors may occur; we reserve the right to correct them
- Products are sold for personal use only and not for resale
Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional if you are pregnant, breastfeeding, or taking medication.
4. Ordering & Availability
When you place an order, you will receive an email confirming receipt. This confirmation does not guarantee acceptance. Your order is accepted only when it is shipped.
We may refuse or cancel an order if:
- A product is out of stock
- Billing information is incorrect
- Fraud is suspected
- Shipping to your location is not possible
5. Pricing & Payments
All prices on our website include VAT where applicable. Shipping costs are shown during checkout.
We accept the following payment methods:
- Shopify Payments
- Stripe
- Revolut
- PayPal
Payments must be authorized and successfully processed before your order is shipped.
6. Shipping
Orders are fulfilled by Sublime e Otimista – Unipessoal Lda and shipped using trusted carriers such as CTT, DPD, DHL, UPS, and others. Shipping times displayed on the website are estimated and may vary.
We are not responsible for delays caused by customs, carrier issues, or circumstances beyond our control.
7. Returns & Refunds
If you wish to request a refund or return, please review our dedicated Refund Policy. We comply with EU consumer protection laws, including the right of withdrawal where applicable.
8. Promo Codes & Discounts
Promotional codes are subject to specific terms and may:
- Expire after a certain date
- Be limited to one use per customer
- Apply only to specific products
9. Subscriptions
If you subscribe to recurring deliveries, you authorize automatic charges according to the subscription frequency. You may cancel at any time before the next billing date.
10. Intellectual Property
All content on the Tuttibear website, including images, text, graphics, logos, and product descriptions, is owned or licensed by Tuttibear and protected by intellectual property laws.
11. Limitation of Liability
To the maximum extent permitted by law, Tuttibear shall not be liable for:
- Indirect or consequential damages
- Loss of profits, data, or business opportunities
- Health outcomes resulting from misuse or overconsumption of products
Nothing in these Terms excludes liability where it cannot be limited by law.
12. Personal Data
Your personal information is processed according to our Privacy Policy. By using the site or placing an order, you acknowledge that you have read and agreed to our Privacy Policy.
13. Minors
Our products and services are not intended for individuals under 18 years of age.
14. Changes to These Terms
We may update these Terms at any time. The updated version will be posted on this page with a modified “Last Updated” date.
15. Governing Law
These Terms are governed by the laws of Portugal and the applicable laws of the European Union. Consumers may also rely on local mandatory consumer protections in their country of residence.
16. Contact Information
For questions about these Terms or your orders, contact us at:
Email: privacy@dat.supply